By Mer is delicate and should be handled carefully. Take care of your jewellery with a soft polishing cloth and avoid contact with strong chemicals, cleaning products, water, creams, and perfumes.

In the event your jewellery is faulty, please contact us on hello@bymer.eu with:

• Proof of purchase (online order number is sufficient)
• Description and photo of the damaged jewellery

In most cases we will require you to return the jewellery for assessment by our customer service team.  A replacement or store credit will be provided once the jewellery is deemed faulty.

If you purchased jewellery from a stockist, you will need to return to them with proof of purchase along with the faulty item.

Still have questions? We're happy to help! Please email us at hello@bymer.eu and we will get back to you within 24 hours.